Philippe Harold ensures excellent quality thanks to our dedicated sales team, our skiled goldsmiths and in house accredited gemologists from the Diamond High Council (HRD) and Gemological Institute of America (GIA). Every piece, like for instance diamond jewellery or engagement rings, includes a house appraisal, and diamonds come with a GIA or HRD lab certificate. Rest assured, our 1937-established reputation of jewellery in Antwerp speaks to the authenticity of our products.

Absolutely. Our webshop ensures secure payment procedures, prioritizing your safety. Feel free to visit our jewellery store in Antwerp for any questions, or contact us via email or phone at your convenience.

Generally, a custommade project requires 2 weeks for manufacturing. However, depending on the complexity of the work, it may extend beyond this timeframe. Throughout the creation of your custom-made diamond jewel, we keep you informed at every step of the process, ensuring you enjoy a fantastic diamond experience.

Philippe Harold stands apart in the world of diamond jewelry for several reasons:

1. Legacy of Excellence: With a history dating back to 1937, Philippe Harold has built a legacy of excellence in crafting exquisite diamond jewelry. Our decades of experience and tradition ensure that every piece we create is of the highest quality.

2. Expert Craftsmanship: We pride ourselves on our expert craftsmanship. Each piece of jewelry is meticulously crafted by skilled artisans who pay attention to every detail, ensuring superior quality and beauty.

3. Exceptional Diamonds: Situated in the heart of the diamond district of Antwerp, we have access to some of the world's most exceptional diamonds. Our selection process is rigorous, and we only use the finest diamonds in our jewelry, ensuring brilliance, clarity, and beauty.

4. Innovative Designs: While we honor tradition, we also embrace innovation in our designs. Our jewelry blends timeless elegance with contemporary flair, appealing to modern tastes while maintaining the sophistication of our heritage.

5. Personalized Service: At Philippe Harold, we believe in providing personalized service to each of our clients. Whether you're searching for the perfect diamond engagement ring or a custom-designed piece, our dedicated team is committed to helping you find or create jewelry that reflects your unique style and preferences.

6. Ethical Practices: We are committed to ethical practices throughout our business operations. From sourcing conflict-free diamonds to ensuring fair labor practices, we prioritize sustainability and social responsibility in everything we do.

In summary, Philippe Harold stands out for its rich heritage, expert craftsmanship, exceptional diamonds, innovative designs, personalized service, and commitment to ethical practices. When you choose Philippe Harold, you're choosing timeless elegance, unparalleled quality, and a jewelry experience unlike any other.

A custom-made project may not inherently cost more than a pre-made item. Additional personalizations or specific client preferences could potentially increase the overall cost.

Why a Philippe Harold diamond?

A Philippe Harold diamond is more than just a gemstone; it's a symbol of excellence, elegance, and enduring beauty.

1. Unmatched Quality: Each Philippe Harold diamond is hand-selected for its exceptional quality, brilliance, and clarity. Our rigorous standards ensure that only the finest diamonds make their way into our jewelry, guaranteeing a level of quality that exceeds expectations.

2. Ethical Sourcing: We take pride in our ethical sourcing practices, ensuring that every Philippe Harold diamond is conflict-free and ethically sourced. By choosing a Philippe Harold diamond, you can wear your jewelry with confidence, knowing that it was produced with integrity and social responsibility in mind.

In essence, a Philippe Harold diamond represents the pinnacle of quality, craftsmanship, and elegance. It's not just a diamond; it's a symbol of love, commitment, and timeless beauty that transcends generations.

Seasonal diamond jewellery discounts may vary between collections and online and in-store purchases.

A diamond is a mineral with one carbon atom, that is formed by nature; a "diamond" always refers to a natural diamond at Philippe Harold.

A treated diamond is a diamond that has been artificially enhanced.

A synthetic diamond is a manmade product that has essentially the same properties as a diamond.

To discover more have a look at our blog https://philippeharold.com/blogs/education-center/lab-grown-diamonds-vs-real-diamonds

The following information is required:
- name;
- address;
- date of order;
- date of receipt;
- reason for the complaint.

Submitted complaints will be answered within 14 days (calculated from the date of receipt). Does a complaint require longer to process? Then we will keep you informed within this period with a message confirming receipt and an indication of when you will receive a more detailed response. We will send details of further developments and the result of the complaint by e-mail.

Absolutely! Visit our store - Philippe Harold Antwerp Diamond Jewellery, at Appelmansstraat 13, Antwerp, to try out our stunning diamond jewellery and more in person.

At Philippe Harold, while we do not engage in buying back jewelry, we do offer a unique upgrade service for our clients. This means that if you wish to upgrade your jewelry purchased from us to a different piece, we provide options to facilitate this process. Our focus is on enhancing your jewelry collection through our upgrade service, ensuring that you continue to enjoy timeless elegance with each piece from Philippe Harold.

A simple ring size guide can be found at our page philippeharold.com/blogs/guides/the-art-of-ring-sizing

Our company name is Joaillerie Fine Filip Jacubowitz. The VAT number is BE0404965595. Our adress is Appelmansstraat 13, 2018 Antwerp, Belgium. If more info is needed, feel free to contact our store number: 032333632 or email: info@philippe-harold.com

If the item you wish to order is out of stock, we'll promptly notify you via email and provide alternative options for your consideration.

If you have ordered various articles like a then we will aim to group the delivery. The delivery time is then equal to the article with the longest lead time. Is your article not in stock after all? Then we will inform you as quickly as possible. Your order will be delivered by post. We work with MALCA-AMIT Express which is a shipment company focused on delivery of high end goods (gems & jewellery). The delivery time is 2-5 working days. Once an item is purchased and shipped, you get a tracking link by mail or sms.

Shipments with Philippe Harold are always insured and free. Unless the amount is above ... and the destination of the client is outside of European Union. The cost of the shipment will then be calculated after contact with on of our salesman.

If a parcel is delivered and you are not home, then If you are not home at the time a parcel is delivered, the postman will leave a message for you to schedule another time of delivery. If that is not the case, the client should contact the local related post office to pick up the package or let is be delivered at his or her adress.

All creations must be returned in a new and unused state, in perfect condition, with all protective materials (packaging) in place. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

• It is not possible to return or exchange creations that have been engraved, embossed, modified, or personalized.

• The returned or exchanged creation must belong to a current collection; we can not exchange discontinued pieces.

Products returned within 30days of purchase are eligible for an exchange. Only if the piece is in a condition as it was bought. (new) Bespoke creations or any personalized alterings on the piece are not subject for exchange.

The following list is not covered by warranty:
- damage to the jewel (e.g. scratches, signs of wear, etc.);
- loss or theft;
- contact with chemical products.

If your purchased item (eg. diamond engagement ring) breaks while it is still under guarantee, due to a factory error, you may contact our customer service department (info@philippe-harold.com). We will be delighted to advise you on any repair or replacement.

If you discover a defect within 14 days of purchase you may return or exchange your jewellery.

Philippe Harold's after-sale service includes a complimentary annual polish service for any jewelry purchased from us. This service ensures that your jewelry remains in pristine condition year after year, reflecting our commitment to your satisfaction and the longevity of your cherished pieces.

To maintain your jewelry's optimal condition, avoid contact with detergents, alcohol-based perfumes, or chemicals. Take it off during sports, showers, or cleaning to prevent scratches and other issues. in addition, any purchase at our Antwerp jewellery store gets an annual cleaning service.

The best way to contact Philippe Harold is by mail or phone. Kindly redirect to the following link for any contact: https://philippeharold.com/pages/contactus where you can fill in on your request.

Any jewellery purchased at our Antwerp diamond jewellery store (Philippe Harold) enjoys a 2year guarantee.

Should you wish to return or exchange your online purchase, you may either visit our diamond jewellery store in Antwerp or complete the return or exchange by mail via info@philippe-harold.com using the steps below.

1. Contact us by mail and highlight your diamond ring with the right of withdrawal.
2. Prior to placing your purchased jewel in the box, ensure that your piece is securely wrapped and the piece will not have any friction during transit.
3. Place your Philippe Harold box in a shipping box in a similar way as you have received it.
4. Close the shipping box. For security purposes, please ensure that there is no mention of anything inside or Philippe Harold on the shipping box.
5. Once the package is on its way, make sure to provide us the tracking link.
Once received, your piece will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.
Attention: it is your duty as the customer to check whether your purchased articles comply with the contract. You must report any damage, defects and abnormality within 14 days of receipt.

At Philippe Harold, we offer complimentary resizing services for diamond rings at the time of purchase. However, should you require resizing after the initial purchase, there may be a fee involved, which can vary depending on the extent of resizing needed. The exact cost can be determined based on the number of sizes that require adjustment.

Additionally, if you purchase a ring online and find that it's either too small or too large upon receiving it, we provide free resizing services. However, please note that the client is responsible for covering the shipment costs associated with sending the ring back to us for resizing.

We strive to ensure that your jewelry fits perfectly, whether it's at the time of purchase or afterward, and we're committed to providing exceptional service to meet your needs.

With your diamond engagement ring purchase from Philippe Harold, you will receive two important documents:

1. An invoice detailing every aspect of the jewel you have purchased, ensuring transparency and clarity regarding the transaction.

2. An appraisal for insurance purposes, providing you with an official valuation of your jewelry to facilitate insurance coverage and protection. These documents ensure that you have comprehensive documentation for your investment in our exquisite jewelry pieces.