Privacy policy

Philippe Harold · Est. 1937 · Antwerp

At Philippe Harold (www.philippeharold.com), the privacy of our visitors and clients is a priority. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have as a user of our website.

If you have questions or require more information about this Privacy Policy, please contact us at info@philippe-harold.com or +32 472 98 31 71.

Consent

By using our website, you consent to this Privacy Policy and agree to its terms. Where required by law (including under GDPR), we will ask for your explicit consent before processing your data for specific purposes such as marketing communications.

Who We Are (Data Controller)

Philippe Harold is the data controller responsible for your personal data. You can reach us at:

–       Website: www.philippeharold.com

–       Email: info@philippe-harold.com

–       Phone: +32 472 98 31 71

 

Information We Collect

We collect personal data in the following ways:

When you contact us directly: name, email address, phone number, message content, and any attachments you send.

When you register for an account: name, email address, billing and shipping address, and telephone number.

When you place an order: contact details, delivery address, order specifications, and payment information (processed securely via our payment provider).

When you browse our website: technical data such as IP address, browser type, device type, pages visited, and time spent on pages. This is collected automatically via log files and cookies.

How We Use Your Information

We use the personal data we collect for the following purposes:

–       To process and fulfil your orders, including made-to-order and ring builder creations

–       To manage your customer account

–       To communicate with you about your order, delivery, or any queries

–       To send marketing communications, where you have given consent

–       To improve and personalise your experience on our website

–       To analyse website usage and develop new features

–       To serve relevant advertisements via Google Ads and other online advertising platforms

–       To detect and prevent fraud

 

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

–       Contract – processing is necessary to fulfil your order or manage your account

–       Consent – for marketing emails and non-essential cookies; you may withdraw consent at any time

–       Legitimate interests – for fraud prevention, website security, and improving our services

–       Legal obligation – where we are required to retain data by law (e.g. accounting and tax records)

 

How Long We Keep Your Data

We retain your personal data only for as long as necessary:

–       Order and account data: retained for 7 years to comply with Belgian accounting and tax legislation

–       Marketing data: retained until you unsubscribe or withdraw consent

–       Website analytics data: retained for up to 26 months

–       General enquiry data: retained for up to 2 years

 

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and serve personalised advertisements.

We use the following types of cookies:

–       Essential cookies – required for the website to function (e.g. shopping cart, account login)

–       Analytics cookies – to understand how visitors use our website (e.g. Google Analytics)

–       Advertising cookies – to serve relevant ads across Google and other platforms (e.g. Google Ads, Meta Ads)

 

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Online Advertising

We run advertising campaigns via Google Ads, Meta (Facebook/Instagram), and other online advertising networks. These platforms use cookies, pixels, and similar technologies to show you relevant ads based on your browsing behaviour.

Google's advertising practices are governed by Google's Privacy Policy, available at https://policies.google.com/privacy. You can opt out of personalised Google advertising at https://adssettings.google.com.

Philippe Harold does not have access to or control over the cookies placed by third-party advertising networks.

Third-Party Data Processors

We share your data with trusted third parties only where necessary to provide our services. These include:

–       Shopify – our e-commerce platform and order management system

–       Malca-Amit Express – our insured shipping provider

–       Payment processors – for secure transaction handling

–       Google – for analytics and advertising

–       Email marketing platforms – for sending order confirmations and marketing communications

 

All third-party processors are bound by data processing agreements and may only use your data for the purposes specified.

International Data Transfers

Some of our third-party service providers (such as Google) may process your data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Your GDPR Data Protection Rights

As a resident of the EU/EEA, you have the following rights under GDPR:

–       Right to access – you may request a copy of the personal data we hold about you

–       Right to rectification – you may request that we correct inaccurate or incomplete data

–       Right to erasure – you may request that we delete your personal data, under certain conditions

–       Right to restrict processing – you may request that we limit how we use your data, under certain conditions

–       Right to object – you may object to our processing of your data, under certain conditions

–       Right to data portability – you may request that we transfer your data to another organisation or directly to you

–       Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

 

To exercise any of these rights, please contact us at info@philippe-harold.com or +32 472 98 31 71. We will respond within one month of receiving your request.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données): www.dataprotectionauthority.be.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption, and access to customer data is restricted to authorised personnel only.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.