Terms of service

Philippe Harold · Est. 1937 · Antwerp

1. Introduction

These Terms & Conditions govern your use of the Philippe Harold website (www.philippeharold.com) and the purchase of products from Philippe Harold. By placing an order, you agree to be bound by these terms.

Philippe Harold is a fine jewellery house established in 1937, based in Antwerp, Belgium. Our contact details:

–       Address: Vestingstraat 36, 1st floor, 2018 Antwerp, Belgium

–       Email: info@philippe-harold.com

–       Phone: +32 472 98 31 71 · Monday to Saturday, 10:00 – 18:00

–       Website: www.philippeharold.com

 

2. Orders & Order Confirmation

No order shall be considered confirmed until you have received a written order acknowledgement from Philippe Harold. This acknowledgement will be sent to the email address provided at checkout.

Philippe Harold reserves the right to refuse or cancel any order at its discretion, including in cases of pricing errors, product unavailability, or suspected fraud. In such cases, any payment received will be refunded in full.

For made-to-order pieces and Ring Builder creations, production will commence only after order confirmation and receipt of payment (see Section 4).

3. Products & Descriptions

All Philippe Harold jewellery is handcrafted. As such, minor variations in finish, texture, or dimensions may occur between pieces and are inherent to the nature of handmade jewellery. These variations do not constitute a defect and cannot be grounds for refusing delivery.

Product images on our website are as accurate as possible, but colours and finishes may vary slightly depending on your screen settings.

Philippe Harold offers both natural and lab-grown diamonds. The diamond type is always clearly stated on the product listing, order confirmation, and invoice.

Natural diamonds supplied by Philippe Harold are:

–       Earth-mined diamonds of exclusively natural origin, formed under natural geological processes

–       Treatment-free

–       Conflict-free and sourced from legitimate suppliers in compliance with the Kimberley Process Certification Scheme and United Nations resolutions

–       Not originating from the MBADA and Marange resources of Zimbabwe

 

Philippe Harold warrants that all natural diamonds are conflict-free based on personal knowledge and written guarantees provided by our suppliers, in accordance with OECD regulations.

Lab-grown diamonds are produced in a controlled laboratory environment. They are physically and chemically identical to natural diamonds but are not earth-mined. Whenever a piece contains a lab-grown diamond, this will always be explicitly stated in the product description, order confirmation, and invoice.

4. Payment

All prices are quoted in Euros (EUR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change based on fluctuations in precious metal markets, diamond and gemstone prices, and currency exchange rates. The price confirmed at the time of your order acknowledgement is the price that applies to your purchase.

Ready-to-Wear Items: Full payment is required at the time of ordering.

 

Made-to-Order & Ring Builder Pieces: two payment options are available:

Option A — Full payment upfront: full payment is made at the time of ordering, directly through our website. Production commences upon receipt of payment.

Option B — 50/50 deposit:

–       50% deposit is required upon order confirmation to commence production

–       50% balance is due upon completion of manufacturing, before shipment

–       We will contact you when your piece is ready to arrange final payment

 

Regardless of the payment option chosen, shipment will not be made until full payment has been received by Philippe Harold.

 

In the event that the final balance payment for a made-to-order piece is not received within 14 days of notification that the piece is ready, Philippe Harold reserves the right to cancel the order. In such cases, the deposit paid will be forfeited.

5. Delivery

Philippe Harold offers free, fully insured worldwide shipping on all orders. Delivery timelines are estimates only and are not binding, except where explicitly confirmed in writing.

Delays caused by circumstances beyond Philippe Harold's reasonable control — including but not limited to material shortages, customs delays, courier disruptions, or force majeure events — shall not constitute a breach of contract and shall not entitle the buyer to cancel the order.

All risks associated with the goods pass to the buyer from the moment the parcel is handed to the courier. Please refer to our Shipping Policy for full details.

6. Title & Ownership

Ownership of the goods shall not pass to the buyer until full payment has been received by Philippe Harold. Philippe Harold retains title to all goods until payment is complete.

7. Cancellations

Under EU Distance Selling regulations, custom-made and made-to-order items are exempt from the standard 14-day right of withdrawal. Orders for made-to-order pieces and Ring Builder creations cannot be cancelled or modified once production has commenced.

If you wish to cancel a made-to-order piece before production has started, please contact us as soon as possible at info@philippe-harold.com. Deposits paid prior to production commencement are non-refundable unless Philippe Harold is unable to fulfil the order.

To check whether production has commenced on your order, please contact us directly.

For ready-to-wear items, you have the right to cancel your order within 14 calendar days of receiving your item. Please refer to our Returns & Refund Policy for full details.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy, available on our website. In summary:

–       Made-to-order, Ring Builder, and engraved pieces: no returns or refunds under any circumstances

–       Ready-to-wear items: returns accepted within 14 calendar days of receipt, subject to conditions

–       All returns are subject to Quality Control by Philippe Harold experts

–       The return of goods is not accepted without prior written consent from Philippe Harold

 

9. Warranty & After-Sales Service

Philippe Harold stands behind the quality of every piece. All items purchased from Philippe Harold include:

1-Year Warranty: covering manufacturing defects. In the event of a defect, Philippe Harold's obligation is limited to repair or replacement of the piece. This warranty does not cover damage resulting from normal wear, misuse, or accidental damage.

 

Annual Free Cleaning: Philippe Harold offers a complimentary annual cleaning service for all pieces purchased from us. Please contact us at info@philippe-harold.com to arrange your appointment.

 

To make a warranty claim or book your annual cleaning, please contact us at info@philippe-harold.com or +32 472 98 31 71.

10. Intellectual Property

All content on www.philippeharold.com — including images, designs, text, logos, and product descriptions — is the property of Philippe Harold and is protected by applicable intellectual property laws. No content may be reproduced, distributed, or used without prior written permission from Philippe Harold.

11. Privacy & Data Protection

Philippe Harold processes your personal data in accordance with our Privacy Policy, available on our website. By placing an order, you acknowledge that you have read and understood our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Philippe Harold shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.

Philippe Harold's total liability in connection with any order shall not exceed the purchase price paid for the relevant item.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by Belgian law. In the event of a dispute, the parties shall first attempt to resolve the matter amicably. If no resolution is reached, the Courts of Antwerp shall have exclusive jurisdiction.

As a consumer based in the EU, you also have the right to submit a complaint to the Online Dispute Resolution platform of the European Commission: https://ec.europa.eu/consumers/odr.

14. Changes to These Terms

Philippe Harold reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or placement of an order following any changes constitutes acceptance of the revised terms.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

–       Email: info@philippe-harold.com

–       Phone: +32 472 98 31 71 · Monday to Saturday, 10:00 – 18:00

–       Address: Vestingstraat 36, 1st floor, 2018 Antwerp, Belgium