Lifetime After Sale Service

Lifetime After Sale Service

At Philippe Harold, we are dedicated to maintaining the beauty and longevity of your treasured jewelry. Our Lifetime After Sale Service reflects this commitment by offering a complimentary annual polishing service for any jewellery purchased from us. This exclusive service ensures your pieces remain in pristine condition, allowing them to shine as brilliantly as the day you acquired them.

While the polishing service itself is complimentary, clients are responsible for all associated costs, including shipping, delivery, insurance, and any risks related to transporting the item to and from our boutique. Philippe Harold is not liable for loss or damage during transit, so we encourage clients to use secure and insured shipping methods.

How to Access Our Lifetime After Sale Service

To take advantage of this service, please follow these steps:

Step 1: Initiate Your Request

  1. Email us at info@philippe-harold.com with:
    • Your proof of purchase (order number or receipt).
    • A description of the service you’re requesting (e.g., annual polish).
    • Clear photographs of the item, showing its current condition.
  2. Our customer care team will review your request and provide detailed instructions for the next steps.

Step 2: Prepare Your Shipment

  1. Carefully pack your jewellery in its original box or similar protective packaging to prevent damage during transit.
  2. Include all relevant documentation (e.g., purchase receipt) and ensure the package is sealed securely.
  3. Arrange for shipping using a reputable courier with tracking and insurance (e.g., DHL or FedEx). For security purposes, avoid labeling the package with "jewellery" or "Philippe Harold."
  4. Ensure that any customs fees or additional shipping charges are prepaid.

Step 3: Ship Your Package

  1. Ship the item to our boutique: Philippe Harold Boutique, Appelmansstraat 4, Antwerp.
  2. Email us the tracking number and receipt immediately after dispatching your package.

Step 4: Receive Your Polished Jewellery

  1. Upon receiving your item, our experts will professionally clean and polish your jewelry to restore its original brilliance.
  2. The process typically takes 5-7 business days from the date of receipt.
  3. We will ship the polished item back to you using your preferred courier. You will be notified once your item has been dispatched.

Important Notes

  • This service is non-transferable and applies only to the original purchaser.
  • Complimentary polishing is limited to once per year per item purchased from Philippe Harold.
  • The client bears all costs and risks associated with shipping, including any customs fees for international clients.

For inquiries or further assistance, please contact our Customer Service team at +32(0)32333632 or email us at info@philippe-harold.com. We look forward to helping you maintain the timeless beauty of your Philippe Harold jewellery .