1-year Warranty Policy

Philippe Harold · Est. 1937 · Antwerp

Every piece purchased from Philippe Harold — including all made-to-order pieces — is covered by a 1-year warranty from the date of purchase, at no additional cost.

 

At Philippe Harold, we take pride in the quality and craftsmanship of every piece we create. This warranty reflects our confidence in our work and our commitment to your satisfaction.

Coverage & Limitations

Covered Under Warranty

–       Manufacturing defects, such as issues with clasps, settings, or metal quality

–       Loose stones due to production faults (excluding loss of stones)

 

Not Covered Under Warranty

–       Damage caused by improper handling, accidents, or modifications

–       Scratches, discolouration, or tarnishing due to wear or exposure to chemicals

–       Jewellery that has been repaired, resized, or altered by a third party

–       Damage to engraving

–       Lost stones or theft

–       Damage resulting from failure to follow care instructions

 

Conditions of Warranty

–       The warranty applies solely to the original buyer and is non-transferable

–       The product must be returned in its original condition, including all protective materials, documentation (e.g. GIA certificate), and accessories

–       Philippe Harold reserves the right to inspect the piece and determine whether the issue qualifies as a manufacturing defect

 

Claim Process

To make a warranty claim, please follow these three steps:

 

1.  Initiate Your Claim

Email us at info@philippe-harold.com with:

–       Proof of purchase (order number or receipt)

–       A detailed description of the issue

–       Supporting photographs of the defect

 

Our customer care team will assess your request and provide further instructions.

2.  Prepare Your Shipment

Pack the jewellery securely with its original box, documentation, and protective materials.

Complete the Return Shipment Form and enclose it inside the parcel.

Ship the item using a trackable and insured courier (DHL or FedEx recommended) to:

 

Philippe Harold Attn: Marcel Chamilov Vestingstraat 36, 1st floor 2018 Antwerp, Belgium

 

For security reasons, do not write 'diamonds' or 'Philippe Harold' on the outside of the parcel.

3.  Assessment & Resolution

–       Upon receipt, our experts will conduct a thorough inspection to validate the claim

–       If approved: we will repair or replace the item free of charge and cover return shipping

–       If not approved: we will notify you and return the item at your expense

 

Please allow 3–5 business days for assessment after we receive your piece.

Additional Information

–       Shipping costs for sending the item to us are the customer's responsibility

–       If the claim is approved, Philippe Harold will cover return shipping fees

–       Philippe Harold is not liable for items lost or damaged during transit

–       This warranty does not affect your statutory rights under applicable Belgian and EU consumer law

 

Annual Free Cleaning Service

In addition to the warranty, Philippe Harold offers a complimentary annual cleaning service for all pieces purchased from us. To book your cleaning appointment, please contact us at info@philippe-harold.com or +32 472 98 31 71.

Contact Us

For any warranty questions or to initiate a claim, please contact our Customer Service:

–       Phone: +32 472 98 31 71 · Monday to Saturday, 10:00 – 18:00

–       Email: info@philippe-harold.com

–       Address: Vestingstraat 36, 1st floor, 2018 Antwerp, Belgium